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Sep 29, 2007

Authority and power

A certain meeting in the State’s capital made me think about power. How come people who are incompetent also inevitable feel the need to exercise authority? These two seems to be coming hand-in-hand. If you meet a bureaucrat, who begins a conversation with a not-so-subtle “who’s the boss” theater, -- be sure, whatever he is going to tell you is going to be poorly thought out, unorganized, and lacking rationale. This is true not only in management; teachers who suck at teaching will pay excessive attention to maintaining their treachery authority. They act preemptively; making sure everyone around knows who the emperor is, so the emperor’s nakedness will be ignored by the crowd. The less secure a person is about her competence, the more authoritarian she becomes.

Authority in general comes from weakness. The lavish medieval theater of authority reflected the incredible weakness of medieval rulers: they had no real economic or military power, so all they did was pretending to have authority. In modern democratic societies, government power stems from public consent and assumption of competence. Incompetence quickly erodes consent, and diminishes power. Hence the theatrics of authority make their come-back. Presidents suddenly start worrying about looking presidential when their failures become obvious. In our little neck of the woods, a state agency that butchered review process suddenly is keen at pointing out how the Law of the Land (capitalized) is behind their demands. If those to be reviewed come up with a better idea, it is even more threatening, because by definition, those in authority must be more competent than those underneath. What they do not understand is this: recognizing and supporting a good idea requires higher competence than developing it. Absorbing and supporting someone else’s better idea allows the persons of authority rightfully claim ownership over its results.

Worrying about authority too much actually makes one’s power weaker, because it destroys the foundation of modern authority – its claim for competence. Worrying about authority is self-defeating and counterproductive, in management, in teaching, and elsewhere.

Sep 21, 2007

Going with the flow: On the horizontal transparency

The Dean is asking for goals again. He needs to know what our goals are for the year. I chatted with Mark, my fellow School director yesterday, and he commented about how 90% of our jobs are not really goal-oriented. He is right; most of the day is taken with small tasks such as talking to faculty, listening to student complaints, doing paperwork, answering inquiries, figuring out solutions for problems.

An example: We had an adjunct faculty arrested for sexual assault this week. So, it's probably 8-10 hours’ worth of work; absolutely not planned for. Other, less dramatic things happen all the time, like, say, a glitch in our new database that won't go away. OK? Two hours or more this week. A TB testing event turned into a disaster, because health clinic ran out of vaccine, partly because we changed somewhat the procedure for keeping track of TB tests... another two hours or so. This stuff is not trivial, and needs attention, because it touches real people's lives and in the long run, makes or breaks the organizational culture. So, let's call it the flow - the flow of unpredictable events.

The best part of the flow - it is unpredictable, and therefore never boring. Each little event teaches something about human conditions, about behavior of organizations, and about my very self. Some of these happenings are just so delicious; no fiction will ever measure up to the novelty and amusement value. Some are just annoying. However the common quality of the flow elements is this: one does not plan for them, and does not cause their appearances. The worst thing about the flow - one has no sense of control whatsoever over it. They come and go, uninvited, unexpected, and unknowable in advance. Things just happen to you, and they always have the initiative, while you always have to be on defensive, improvising a response. The flow eats up your time without having really anything to show for it. Jobs like mine are judged by what we accomplish, hence the Dean’s request for goals. So, only offensive moves really count. The defensive ones remain largely unknown. There is simply no one to report them, to – no one is interested. Would you want to know the results of my negotiations with four Social Foundations faculty about teaching Spring classes? No, you’d never be interested. My wife asks me to tell what I did today as a sleeping aid. It does not sound exciting when you tell people, although this work is actually quite interesting. The Dean has even less interest in those, because he’s got enough of the flow of his own.

The danger is that people like me will be tempted to neglect the flow, and concentrate on showy, visible projects. After all, when we get a big grant or open another program, everyone notices. When we avert a crisis, no one does. I suppose the CIA makes the same claim. And this is not only about school directors, of course. Program coordinators and faculty deal with the flow a lot. A problem student, a need to rework curriculum on the spot, because something is not quite working… All of these things are invisible and certainly cannot be put on one’s yearly report. If you become too goal-oriented, you create problems in the flow; the unresolved problems accumulate and will blow up in your face. If you just keep up with the flow; people think you’re not really doing anything important. I suppose there is a balance somewhere there.

I am not sure there is a good measure of how well one deals with the flow; not sure if it can be worked in the evaluation system. However, I think it is important for us to know what our colleagues are doing, without becoming an impossible bore. The illusion that one works more than everyone else is a common problem in higher education, because we work in isolation from each others. We need to have some horizontal transparency, so we do not come to a conclusion that so and so is not working hard enough just because we do not see her or him working, or do not have people complaining all the time. By the way, the complaining is a strategy for making the flow more visible for others, a reassurance against your work becoming invisible to and underappreciated by others. Some people really excel at it, but I don’t believe complaining is the most effective way of establishing the horizontal transparency, because it is ultimately misleading and makes our work look unappealing.

But what is? I don’t know. Maybe we should have a bulletin board of some sort where people will post the flow notes? I mean, these things can be amusing, even if small. But then we all are too busy to post and to read someone else’s diaries. Weekly lunches could help, but those are hard to schedule practically. Right now, I am open for any suggestions. I think some sort of horizontal transparency could be very beneficial, so we know who’s done what, who has been dealing with what issues, so we can coordinate and value each other better. It’s a matter of counteracting the flow with diffusion of information horizontally. I am certainly not interested in knowing all the flow of all my faculty and staff; this is way too much information. However, I am really interested in faculty A knowing what her colleague B down the hall is actually doing, with as much detail as possible. I can just ask people to talk more, but it does not always work. So, again, I am open to any suggestions.

If anyone is interested, I would love to include one-paragraph long Flow Notes into the weekly updates. Tell us just one story, one unexpected little thing you were dealing with? I think those might be fun if enough people will start doing them.

Sep 14, 2007

On-line is on the line

We had an interesting, productive discussion on the on-line offerings. I was arguing that we should move rapidly towards acquiring expertise in this area and perhaps converting some courses, while many of my colleagues questioned such a move. All had some doubts about effectiveness of the on-line pedagogy, especially for methods courses that require a lot of demonstrations and modeling. The main question was, however, why we should do that. Just to jump on the bandwagon? Just to make some money? What, they wondered, is, exactly the problem we are trying to solve? Why fix it if it ain’t broke? I was not quite prepared to answer the why question at the time, so I am trying to do it now.

We cannot reach certain populations otherwise, and these people need us the most. For example, our Alamosa Early Childhood project won’t work without at least some of the courses being on-line. The Four Corners project working with Ute tribes is in the same position.

As our on-campus enrollments decline, we need to seek new audiences for our programs. Prospective students, especially graduate working students come to us with certain expectations. While some got burned by bad on-line experiences, and crave human contact, others, especially from outlying areas, would like to do substantial part of work on-line; that is simply more practical for them. We must accommodate both groups.

Higher education is competitive, and we are a bit behind in the on-line game. As our competitors learn to use the on-line tools, they are likely to improve overall quality of their programs, and we will be forced to catch up. That’s the main reason I think we should pursue on-line technology. It is a sophisticated educational tool, and it does improve quality of regular face-to-face instruction. I cannot prove this with research, but I bet instructors who have on-line expertise are also able to transfer many of the skills into a regular classroom. For example, Blackboard grade book tool is vastly superior to any hard copy or electronic grade book you might use, because it allows students instant access, gives ranges of scores, is directly linked to assessments, etc. The testing tool of Blackboard is a lot better than anything you could come up on your own, if you do multiple choice or short answer or similar assessment. The threaded discussion is pedagogically superior to other forms of journaling, because students can read each other’s entries and learn from them. There are dozens of ways of creative use of threaded discussion. Using threaded discussions enhances classroom discussion, because it allows more time and space, and encourages shy students to participate. How many times have you walk out from felt like a great discussion, only because three or four good students participated, and the rest just sat there? Blackboard allows fight plagiarism; it also reduces cost of printing to the university and to students.

The on-line teaching experience is a powerful professional development instrument. Instructors are forced to reexamine the content of their courses, and look at them in a different light. What feels good in a face-to-face classroom is not necessarily effective instructionally, but many of us cherish the warm and fuzzy feeling of human connection over the instructional effectiveness. Say what you want, but some professors tell too many random stories, listen to too much discussion, and waste too much time on demonstrations. While hands-on experiences are often productive and necessary, they are not always effective, and quite often are not challenging enough. The ensuing reflection and discussion is important, but the activity itself takes the bulk of time. The on-line format, with all its tremendous limitations, and because of these limitations, forces one to see what exactly students should know, and which skills to develop. It allows for greater individual feedback.

Of course, some people say that what they use now is just fine and works for them. However, this is a claim that is often stems from lack of desire and experience. Some people still prefer typewriters to computers, because they sound so well, and make you be careful with words, etc., etc. However, the refusal to use a more efficient tool is not benign. It is every professional’s responsibility to stay at the level of productivity comparable with other professionals in the field. Just like when computers were implemented, many professors believed in a God-given right to have someone around to type their handwritten manuscripts. They were wrong, and were forced to change. The same is going to happen with on-line tools.

Let’s face it, there are a lot of very clever and very honest people who make an effort to figure out how the new tools can be used to improve instruction. Even though the tools have their own limitations, and are not a panacea, those people will succeed in finding something useful in them. In general, variety of tools used makes for more effective teaching. The advantage is not marginal; it will add up to a substantial one over the years of trying. So, if we refuse to join the process, too bad for us.

In reality, people who refuse to learn on-line instruction will still do it, but because they were slow to react and lack skills, they will do it badly, thus reinforcing their own initial belief. People who hurry too much, and jumps into it for the wrong reasons, also will do it badly. What we should do is to take the challenge head-on, be thoughtful and creative about it. We should develop some quality standards and measures, implement peer-review process to ensure quality, and, most importantly, build expertise. Only from the position of knowledge and strength can you say “no, this is not going to work in the on-line environment.” Only then will you have credibility and authority to say so.
On-line is on the line

We had an interesting, productive discussion on the on-line offerings. I was arguing that we should move rapidly towards acquiring expertise in this area and perhaps converting some courses, while many of my colleagues questioned such a move. All had some doubts about effectiveness of the on-line pedagogy, especially for methods courses that require a lot of demonstrations and modeling. The main question was, however, why we should do that. Just to jump on the bandwagon? Just to make some money? What, they wondered, is, exactly the problem we are trying to solve? Why fix it if it ain’t broke? I was not quite prepared to answer the why question at the time, so I am trying to do it now.

We cannot reach certain populations otherwise, and these people need us the most. For example, our Alamosa Early Childhood project won’t work without at least some of the courses being on-line. The Four Corners project working with Ute tribes is in the same position.

As our on-campus enrollments decline, we need to seek new audiences for our programs. Prospective students, especially graduate working students come to us with certain expectations. While some got burned by bad on-line experiences, and crave human contact, others, especially from outlying areas, would like to do substantial part of work on-line; that is simply more practical for them. We must accommodate both groups.

Higher education is competitive, and we are a bit behind in the on-line game. As our competitors learn to use the on-line tools, they are likely to improve overall quality of their programs, and we will be forced to catch up. That’s the main reason I think we should pursue on-line technology. It is a sophisticated educational tool, and it does improve quality of regular face-to-face instruction. I cannot prove this with research, but I bet instructors who have on-line expertise are also able to transfer many of the skills into a regular classroom. For example, Blackboard grade book tool is vastly superior to any hard copy or electronic grade book you might use, because it allows students instant access, gives ranges of scores, is directly linked to assessments, etc. The testing tool of Blackboard is a lot better than anything you could come up on your own, if you do multiple choice or short answer or similar assessment. The threaded discussion is pedagogically superior to other forms of journaling, because students can read each other’s entries and learn from them. There are dozens of ways of creative use of threaded discussion. Using threaded discussions enhances classroom discussion, because it allows more time and space, and encourages shy students to participate. How many times have you walk out from felt like a great discussion, only because three or four good students participated, and the rest just sat there? Blackboard allows fight plagiarism; it also reduces cost of printing to the university and to students.

The on-line teaching experience is a powerful professional development instrument. Instructors are forced to reexamine the content of their courses, and look at them in a different light. What feels good in a face-to-face classroom is not necessarily effective instructionally, but many of us cherish the warm and fuzzy feeling of human connection over the instructional effectiveness. Say what you want, but some professors tell too many random stories, listen to too much discussion, and waste too much time on demonstrations. While hands-on experiences are often productive and necessary, they are not always effective, and quite often are not challenging enough. The ensuing reflection and discussion is important, but the activity itself takes the bulk of time. The on-line format, with all its tremendous limitations, and because of these limitations, forces one to see what exactly students should know, and which skills to develop. It allows for greater individual feedback.

Of course, some people say that what they use now is just fine and works for them. However, this is a claim that is often stems from lack of desire and experience. Some people still prefer typewriters to computers, because they sound so well, and make you be careful with words, etc., etc. However, the refusal to use a more efficient tool is not benign. It is every professional’s responsibility to stay at the level of productivity comparable with other professionals in the field. Just like when computers were implemented, many professors believed in a God-given right to have someone around to type their handwritten manuscripts. They were wrong, and were forced to change. The same is going to happen with on-line tools.

Let’s face it, there are a lot of very clever and very honest people who make an effort to figure out how the new tools can be used to improve instruction. Even though the tools have their own limitations, and are not a panacea, those people will succeed in finding something useful in them. In general, variety of tools used makes for more effective teaching. The advantage is not marginal; it will add up to a substantial one over the years of trying. So, if we refuse to join the process, too bad for us.

In reality, people who refuse to learn on-line instruction will still do it, but because they were slow to react and lack skills, they will do it badly, thus reinforcing their own initial belief. People who hurry too much, and jumps into it for the wrong reasons, also will do it badly. What we should do is to take the challenge head-on, be thoughtful and creative about it. We should develop some quality standards and measures, implement peer-review process to ensure quality, and, most importantly, build expertise. Only from the position of knowledge and strength can you say “no, this is not going to work in the on-line environment.” Only then will you have credibility and authority to say so.

Sep 7, 2007

Playing the “you”

I often tell future teachers that their bodies and selves are the most important instruments of our profession. Just like a violin player must know what her violin can and cannot do, and how to tune it, and how to care for it; the same way teachers should learn about themselves. What keeps you going? How do you rest an recharge? What can you do, and you cannot do? Can you manage your emotions? Can you tweak your thinking processes? In other words, can you play the “you” well?

Not that I am myself a great player: I do get stuck, get anxious, and sometimes cannot generate energy, etc. However, a few tricks I have learned over the years; and these are just a couple.

Yesterday, I walked over to the library. Not that I needed to go; I am sure one of our helpful work studies could have done it for me. But a five minute walk in early September does wonders. The light is just so slightly changed. It is not autumn yet, but there is a little promise of an autumn in the air. Our magnificent dark-haired pine trees outside of McKee stoically ignore the hints of the changing season, as they will stubbornly try to ignore the coming winter. The deciduous trees are not like that; they are still green but somehow more fragile, a yellow leaf prematurely shows now and then. I see all this, inhale the cool air, squirm at the sun; the emotional engine in my brain hums and spins, and voila, my mind is clear.

Then the library itself: the trick is to find one code, and then just browse through the entire shelf, look for the unexpected. I was thinking about writing a piece on learning motivation, and found just two books that somehow strike me as interesting. So, I will ignore the books I must read, but will read these two, simply because it is a torture to read boring stuff, and one should always read in the path of the least resistance. But most importantly, I had an idea. There is nothing more pleasurable than to experience what appears to be a new thought. I know that most of them in the end turn out to be duds, and that’s OK. Yet the very moments when something pops into your mind, something that should not really have been there, something unexpected – these are difficult to describe and wonderful to live through. It is does not have to be big, or earth shuttering, but you know when you just might have had an idea. And it works like this: reading random stuff, making connections, talking to colleagues, having an idea – feeling great. I don’t really do scholarship to improve the world, nor do I do it primarily to achieve recognition. It is more of a drug; I just need my fix now and then. It’s the endorphin balance I am after.

What I am telling here is quite trivial. All of us professional educators have found our own ways of playing the main instrument, ourselves. The tricks are all different, the result is the same: we learn how to manipulate our emotions and intellectual work so we can stay and shape and enjoy ourselves. How do we teach young teachers to do that? My unscientific guess is that the inability to control and enjoy oneself is the main cause for teacher burnout. We teach our students to model good practices, and to exhibit certain behaviors. Who is going to teach them to learn about themselves, to regulate their own minds and bodies?

Sep 2, 2007

Switching gears

It has been a difficult week. The regular beginning of the semester stuff (not enough sections, waiting lists, small classes, etc.) coincided with the new procedures we implemented (checkpoint courses), overlapped with the last-ditch efforts to find and write up data for the NCATE reports. I actually like a good crisis now and then, but this was not a crisis. It felt like I was constantly interrupted by small and big things, forgetting where I was, and I am afraid, not terribly effective at any of my tasks. Also, you cope with time crunches like this by postponing working on other important things that need long-term attention, and thus planting seeds for future time-crunches. This is what happens when you run out of time: you don’t work on the future and by doing that, you make sure it happens again. It’s worked out OK in the end; however, I noticed a subtle difference in my reactions to information that comes my way: in the course of a normal week, I always look through the information in search for opportunities for my School and for myself. Last week, all I asked myself was: “Can I ignore this for now?” In other words, when you are too delete-happy, you may miss on something really important for the future, either a sign of danger or a promise of an opportunity. So, I don’t want things to stay they are; I need time and space for thinking and being creative.

The reasons for this less than splendid week are entirely obvious, and almost all are traceable to my own errors. Want examples? OK, there just a few: should not have taught Summer class so late; could be a week ahead on NCATE now. Should have been more careful scheduling Fall, and avoid last-minute searches for faculty, etc., etc. I am reasonably tolerant to mistakes, mine and those of other people, so no guilt feelings here, trust me. Yet, I need to learn something from this, but what? I am still stubbornly clinging to this lesson-finding expedition, although I could have spent this time catching up. And that’s what I think we all should do: invest time in understanding how we work, and maybe make the process a little better, rather than keep working same way, and running into the same problems again and again.

OK, maybe this: I need to learn to switch gears and work in a different mode when needed. Many years ago, I had a privilege to work with a wonderful interpreter, Andrey Falaleyev. He is a professional, with many years of experience; he interpreted for Yeltsyn and Gorbachev. He told me once: you are doing a good job, but you need to learn to work in different modes. If someone speaks slowly, you translate almost everything. Someone speaks really fast, OK, you do not panic but translate only the basic meaning. Someone speaks poetically, you look for metaphors; someone loses one’s train of thought, you force the sentences to make sense, even if quite generic. It’s like tennis; you need to have a defense for every kind of attack.

We took turns every 30 minutes (you cannot interpret for longer than that; you brain goes mush; it is a highly stressful job), and he was clearly better than me – not because his knowledge of both languages was better, but because his repertoire of modes was richer, and he could move from one to another instantly. I could almost see him switch gears; he never stressed out even in most complicated situations (we sometimes translated highly technical stuff). Not once did our audience notice any loss of meaning in translation. Now, I saw some losses, of course, but that was his point: meaning is lost in any communication, translated or not; you need to make sure the main ideas are getting across.

Here is what I should have done last week, if only I could remember Andrey’s advice: I should have set specific time for e-mail replies, and not try to read them all through the day. I should have shut my door, despite my open-door policy, at least for a few hours every day. Instead of constant multitasking, I should have only done a few things well, rather than many things so-so. Oh, well, there is always another week.