Slowtalk

Much of my interactions with people are fasttalk through e-mail, in person, or phone. However, certain kinds of problems can only be effectively resolved through slowtalk. Slowtalk is a unique, powerful communications tool, although it is quite expensive in terms of time. On the practical level, Eugene Sheehan's three emails rule works well: when you exchanged more than three emails with someone on the same subject, it is time to set a meeting. It means the fasttalk ceases to be efficient, and becomes wasteful or worse. What kinds of issues can be dealt with though fasttalk, and what requires slowtalk? What does it do that fasttalk does not?

• Slowtalk minimizes the mismatch in assumptions. When you fasttalking, your counterpart may have a completely different background information, and therefore different set of assumptions. Fasttalk is just to get a point across as quickly as possible. Slowtalk allows one to react to the smallest mismatches of meaning between oneself and a conversation partner. That is why in slowtalk, you can often hear admissions of cleared misunderstanding: "Oh, I thought you mean this, not that," or "I assumed you knew that." But how do you know that your partner has different assumptions? By reacting to the mismatch of meaning; that is, when you have difficulties interpreting your partner's words, because they mismatch to your understanding of the background.
  
• Slowtalk clarifies the affective component of the problem. We are emotional animals, and always keep track of what we think is friendly or not friendly actions by other people. That is just how our brains operate. So we tend to attribute much of people's actions to their intent. So, the slowtalk helps to find out if indeed there is another, emotional agenda, or it is just an issue to be resolved. Fasttalk, on the other hand, tends to ignore the affective component, and thus reinforce errors in understanding.
  
• One of the best uses of slowtalk is to consider complex solutions. In However, if a problem is indeed serious, and no close precedents exist, the only way to weigh in all the possible consequences is through slowtalk. Slowtalk allows people model the future much more effectively than any of them can do individually. Multiple participants model multiple interests, so we tend to disagree with each other a lot more than we disagree with ourselves.
  

Fasttalk and slowtalk are two very different modes of communication, and should be used appropriately. For example, I refuse to engage in slowtalk about the colors of our walls; I don't think that be a good way of discussing it, because fasttalk is just enough. However, the recently discovered glitch in our digital archiving system deserves some slowtalk. It is a truly new problem; it can be potentially very serious. So, folks, if you think you see an issue deserving slowtalking, don't hesitate to set aside time and meet; it may be in the end much more efficient than series of fasttalks. However, estimate the scope of the problem, too; if it is not that important, fasttalk is just fine: brief, to the point, yes or no.